Privacy

Susie Pugh Cello & Piano customer privacy notice

This Privacy Policy outlines how personal data is collected, used, and protected when you visit www.cello-piano.co.uk or engage with Susie Pugh for cello and piano tuition.

What Data We Collect
We may collect the following personal data when you contact us or use the website:

Full name
Email address
Telephone number
Any additional information you provide in your enquiry

Purpose and Legal Basis for Processing
Your data is processed to:

Respond to enquiries and provide music tuition
Manage bookings and related communications

Legal Bases:

Consent: When you explicitly provide data via the contact form
Contract: When processing is necessary to provide tuition services
Legal obligation: If required to retain data for tax or regulatory reasons

Data Sharing and Transfers
We do not share your personal data with third parties, except:

If legally required by authorities
If required to provide website hosting or email services, under strict data protection agreements

We do not transfer your data outside the UK. If that changes, appropriate safeguards will be put in place.

Data Retention
Personal data is retained only as long as necessary:

Enquiries not leading to tuition: up to 12 months
Tuition-related information: up to 6 years for legal compliance

You may request deletion sooner unless legal obligations apply.

Cookies
This website uses cookies to enhance functionality, monitor performance, and improve your browsing experience. When you first visit the site, a cookie banner powered by Usercentrics appears, allowing you to manage your preferences.

You can choose to:

Accept all cookies
Decline non-essential cookies
Adjust settings for analytics, marketing, or functional cookies

Your preferences can be updated at any time via the banner or through the link provided in the website footer.
For more information about how cookies are used and how your data is processed, please refer to the cookie policy accessible through the Usercentrics interface.

Security Measures
We implement reasonable technical and organisational measures to keep your data secure. While no system is completely foolproof, we take care to minimise risks.

Your Rights
You have the right to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Withdraw consent at any time

To exercise your rights, contact:
susie@cello-piano.co.uk

Complaints
If you believe your data has been handled improperly, you can lodge a complaint with the UK Information Commissioner’s Office (ICO):
www.ico.org.uk